See our most commonly asked questions below, or reach out if there's something we haven't covered.
About The Brand
-
“How do I get amazing skin?” It’s not just the question you're asking yourself. It’s the question behind everything we do here at ST.SAJ.
We're here to cut through the noise and help you build a routine that's perfect for the skin you're in, right down to that weird little freckle above your left eye.
We’re backed by science. We're driven by quality. We're powered by results. Plus, we look damn good while we’re doing it. -
The meaning behind the name ST.SAJ (pronounced /seint sayj/ ) is simple, yet beautiful. Let's hear it straight from the mouth of our Founder, Emmylou:
"For me, "Saint" is a symbol of guidance and a messenger. My son's name is Sage, which means wise. Of course, I had some fun with the spelling because I love the way the "J' looks. So the name ST.SAJ represents spreading knowledge of skincare and guiding you towards hydrated skin but also has a beautiful connection to family."
-
Founder Emmylou Maccarthy has walked the walk all her professional life. She’s a beauty therapist and makeup artist who has worked with some of the world’s most prestigious brands as part of her media career. Now she’s ready to talk the talk.
In true Emmylou fashion she's put together a team of dead set skincare geniuses to bring her dream to life, resulting in the kind of skincare you’ll wanna tell your friends about. -
Clear beauty puts the focus on information and transparency. We want to make sure you are given all the information you need to make an educated choice about what goes onto your face and body.
-
Shop the entire range right here on our website! If you'd like shop in-store, head to Chemist Warehouse in South Wharf DFO (Melbourne) or Malvern, where you can touch, smell, try and buy the entire ST.SAJ range for yourself. You can also shop ST.SAJ online at Chemist Warehouse.
-
Absolutely. We love animals as much as we love great skin, so all our skincare products are 100% cruelty-free and vegan. No exceptions.
-
ST.SAJ skincare products are proudly formulated and produced in Australia.
-
Sign up for our newsletter or follow us on social media to be the first to know about new drops, exclusive offers and all things ST.SAJ.
Products & Ingredients
-
No worries! Take a look at the ingredients list on each product page to see if it’s suitable for your skin and always patch test before use.
-
First…congrats on asking the question. Educating our kids about skincare has never been more important. There’s a lot of noise out there so we’ll keep it simple.
Tweens (9-12):
If your tween hasn’t started showing signs of puberty yet, hasn’t got an oily T-zone and still hasn’t got their period then they don’t need ST.SAJ just yet. But once that puberty train rolls into town, come back and find us. We’ll be here for you!
Teens (13 onwards)
If your teen has started to show signs of puberty including pimples, breakouts or an oily T-zone, or they’ve got their period, then they can start using our gentle cleansers. Start slow, and use every second or third day. If your teen is dealing with breakouts we recommend patch testing NIAGLOW CLARITY BOOST before using twice a week in the T-zone. If they haven’t got breakouts (yet!), our PEPTIDE POWER ESSENCE and HYALURONIC SMOOTHING COMPLEX are a great start their skincare journey. The most important bit? Remind them of the importance of locking it all in place with a moisturiser.
-
The Korean art of layering skincare is a game-changer. It's not only an effective way to get the most from your skincare products, it's also a beautiful act of self-care. Layering your products only adds an extra few minutes to your routine, but damn will it level up your skin game!
-
Hell yes, we're not the jealous type. Our products play nice with others, so you can easily incorporate them into your current routine without any drama.
-
We’ve formulated our products to be safe and effective, but if you’re using strong actives like retinoids, give us a shout and we’ll help you customise your routine.
-
If you believe you’ve had an allergic reaction to a ST.SAJ product, please email glow@stsaj.com straight away. Stop using the product for now, but don’t throw it away. If you’ve used less than 20% of the product we can discuss a refund after our team assesses the images of your reaction.
-
Yep. ST.SAJ is proudly registered with the Australian Made Campaign Ltd. We're excited to rock the iconic Australian Made logo on our packaging!
Shipping & Delivery
-
We proudly ship via Australia Post and we offer FREE shipping on all AUS orders over $99. For orders under $99 we charge a flat fee of $10. You can find all the details on our Shipping page. If you've shopped online from Chemist Warehouse you'll need to check out their shipping policy for more info.
-
Yes we do! Shipping fees and delivery times vary, so check with Australia Post International for details on your specific location.
-
After we've dispatched your order, we'll send you a tracking number so you can follow your ST.SAJ goodies on their journey. Just click the link in your email to keep an eye on your delivery every step of the way.
-
If your order hasn’t arrived as expected, check your order status online. If you’re still having issues, simply Contact Us and we'll help sort it out.
-
We pack orders every day Monday- Friday (excluding weekend and public holidays) and ship via Australia Post. During busy sale periods (think Black Friday and Boxing Day sales) there might be delays in shipping. If you've placed an order Friday evening or over the weekend it will be packed the following business day. If you've made your order on the Chemist Warehouse website, your order will be sent according to their delivery timeframes.
Returns & Refunds
-
If you have changed your mind about your order, we will happily offer you an exchange or refund if it meets all the requirements of our Returns Policy. If you shopped online from Chemist Warehouse you'll need to check out the returns policy on their website.
-
Where an item is eligible for a refund, we'll refund the price of the item via your original payment method. Shipping costs for the order and return cannot be refunded.
-
You can get the ball rolling on your return or exchange by emailing us at glow@stsaj.com. Include your order number and we will be in touch to discuss your options.
-
If you believe you’ve had an allergic reaction to a ST.SAJ product, please email glow@stsaj.com straight away. Stop using the product for now, but don’t throw it away. If you’ve used less than 20% of the product we can discuss a refund after our team assesses the images of your reaction.
